Terms of Service — FansaChat

Last updated: 1 October 2026

1. Who you are agreeing with

FansaChat ("the Service") is operated by Fatema Akter, a sole proprietor based in Bangladesh ("we", "us"). It is built and run day to day by Aminur Rahman Noor. When you buy a subscription, the seller is our reseller Lemon Squeezy, the Merchant of Record (section 9.1). Contact: support@fansachat.com. By using the Service at fansachat.com you agree to these Terms. If you do not agree, do not use the Service.

2. What FansaChat does

You describe an automation in plain language. FansaChat builds a workflow from that description, shows it to you, and runs it after you approve it. It connects to third-party applications you authorise.

3. The Service is pre-release

FansaChat is early-stage software. Features may change, break, or be removed, and there is no uptime guarantee and no service-level agreement.

Because it is early-stage, please keep your own copy of anything you cannot afford to lose. This is a caution, not a disclaimer: it does not reduce our obligations under section 15, and it does not affect your right to export your data under section 10.

We may change or discontinue any part of the Service. If we shut the Service down entirely, we will give you at least 30 days' notice, a way to export your data (unless we are legally prevented from doing so), and a refund of the unused part of any billing period you have paid for (section 9.6).

Do not use pre-release FansaChat for anything you cannot afford to have fail.

4. You are talking to an AI system

FansaChat is an artificial-intelligence system. You are interacting with software, not a person. AI output can be wrong, incomplete, or unexpected — including workflows that do not do what you intended.

You are responsible for reviewing every workflow before you approve it, and for testing it before you rely on it for anything that matters. Do not approve a workflow you have not read.

Approving a workflow is your instruction to run it

FansaChat does not run a workflow on its own. It builds one, shows it to you, and waits. Clicking Approve is your instruction to us to run that automation, and we act on it.

Because that click is an instruction, the consequences of an approved run are yours: the messages it sends, the files it moves or deletes, the records it changes, and the data it writes into the accounts you connected. Automations act on live accounts, and some of what they do cannot be undone — so where a mistake would be hard to reverse, try it on something small first.

This applies to an automation you approved and we ran as approved. It does not apply where we run something you never approved, or run it differently from what you approved — that is our problem, not yours. It does not reduce our obligations under section 15, including the consumer protections there that cannot be excluded.

5. Your account

You must be old enough to form a binding contract where you live, and at least 16, to hold an account. Keep your credentials secure; you are responsible for activity under your account. Tell us promptly if you believe it has been compromised.

6. Acceptable use

Do not use the Service to break the law, infringe anyone's rights, send spam, attack or overload any system, circumvent usage limits, or process other people's personal data without a lawful basis. We may suspend or end access that breaches this section.

7. Third-party services and your credentials

FansaChat connects to applications you authorise (email, storage, messaging and similar). Those services have their own terms, and we do not control them. You are responsible for having the right to connect the accounts you connect.

If a third-party service changes or removes its API, the workflows that depend on it may stop working. That is outside our control.

Connectors are provided as-is

The engine that builds and runs your workflows is Activepieces — open-source software published under the MIT Licence, which we host ourselves rather than buy as a service (see section 11). The connectors it uses to reach each third-party app are open-source too, and most of them were contributed by the wider community, not written by us.

The MIT Licence those connectors are published under supplies them "as is", without warranty of any kind, and their authors expressly disclaim liability for them. We take them as published. We do not warrant code we did not write, and we cannot pass on to you a warranty that nobody gave to us.

We are therefore not liable for a bug in a community-built connector or other third-party integration module — including a step that fails to execute because of one, a payload it drops, duplicates or malforms, or data lost that way.

This as-is disclaimer is about those connectors and modules, not about the engine itself. Choosing that engine, deploying it and configuring it are our decisions. Where the fault is ours — in how we built, configured or operated the Service, including how we run that engine — this section does not apply, and section 15 governs instead.

8. Fair use and limits

Running workflows costs us money, so accounts have limits — on the number of workflows you can keep and how often they run. Current limits are shown on the pricing page and in your account.

We may apply rate limiting to keep the Service running for everyone. We may also contact you, and if necessary throttle or suspend an account, where usage is so far outside normal patterns that it threatens the Service or its cost base. We will tell you before suspending for this reason unless the load is causing immediate harm.

9. Fees, payment, cancellation and refunds

9.1 Who you pay. Our order process is conducted by our online reseller Lemon Squeezy. Lemon Squeezy is the Merchant of Record for all our orders: it sells you the subscription, takes payment, handles tax and invoices, and handles refunds, chargebacks and billing enquiries under its own Buyer Terms and Privacy Policy. These Terms govern your use of the Service.

9.2 Plans and renewal. Plans are billed in advance, monthly or yearly as you choose at checkout, at the price shown there. Your subscription renews automatically at the end of each billing period (every month or every year) at that price until you cancel. We will give you at least 30 days' notice of any price change, and you can cancel before it takes effect.

9.3 Cancelling. You can cancel at any time, in one step, from the Billing page in your account or from the link in any Lemon Squeezy receipt. Cancellation takes effect at the end of the billing period (month or year) you have paid for. You keep access until then, and you will not be charged again.

9.4 No refunds after use. When you subscribe, you ask us to start providing the Service immediately. Apart from your statutory rights (9.5) and the cases in 9.6, fees are non-refundable once the billing period has started, including for partly used months or years, unused workflows or runs, and downgrades. Outages at the providers we run on are covered by section 12 and are not grounds for a refund. As Merchant of Record, Lemon Squeezy may also issue a refund itself under its own Buyer Terms (for example, to prevent a chargeback); that is its decision and does not change this policy.

9.5 Your statutory rights. Nothing in this section removes rights you have by law that cannot be excluded. If you are a consumer in the EU, EEA, UK or Switzerland, you may withdraw from a new subscription within 14 days of purchase. Because you asked us to start straight away, if you withdraw in that period you must pay for the part of the Service supplied up to the point you tell us, and only the rest is refunded. Other countries' statutory cancellation periods are handled by Lemon Squeezy under its Buyer Terms. To withdraw, contact Lemon Squeezy via your receipt or email support@fansachat.com. If the Service is not supplied or not as described, you keep the remedies the law gives you.

9.6 When we refund. If we end or suspend your subscription for reasons that are not your fault, or discontinue the Service, we will refund the unused part of the billing period you have paid for. We do not refund where we suspend or end your account because you breached these Terms (section 14).

9.7 Business customers. If you buy for business purposes (including as a freelancer, agency or company), you confirm that at checkout, and the consumer withdrawal right in 9.5 does not apply to you.

9.8 Payment disputes. Please contact us before disputing a charge with your bank — we will usually resolve it faster. We keep a record of your use of the Service (builds and runs, with times) and may share it with Lemon Squeezy and the card network to answer a dispute. Access may be suspended while a chargeback is reviewed.

10. Your data, and getting it out

Your content is yours. You keep ownership of the descriptions you write, the workflows you create, and the data flowing through them. You grant us only the permission needed to operate the Service for you.

You can export your workflows and account data at any time, and you can delete your account at any time. See the Privacy Policy for what we keep and for how long.

11. Our intellectual property

The Service's automation engine is built on Activepieces, which is open-source under the MIT Licence, and we comply with that licence. Our own interfaces, designs, prompts, configurations, brand assets and code are ours.

12. Availability

The Service is provided "as is" and "as available". We do not promise it will be uninterrupted or error-free.

Outages at the providers we run on

FansaChat is built on infrastructure we neither own nor control: Cloudflare (website hosting, domain and DNS), Supabase (database and sign-in), Elestio (the servers that run workflows and our API), Moonshot AI (the AI model that builds workflows), Lemon Squeezy (payments), Resend (email) and Zoho (our support mailbox). Each can fail on its own, without warning, and without us.

When their platform is down, ours is down with it.

To the fullest extent the law allows, we are not liable for any of the following where the cause lies with one of those providers — or with any other host, network, hosting or infrastructure provider sitting between you and the Service, whether or not it is named above:

• Downtime — the Service, or any part of it, being unavailable.
• Latency — steps that run slowly, arrive late, or time out.
• Failed runs — a workflow that does not execute, executes only partway, or stops midway through.
• Missed triggers — an event that should have started a workflow and did not, including one that can never be replayed.
• Loss or corruption of data — including a run's work in progress at the moment the failure hit.

This applies whether the cause is an unplanned outage, degraded or throttled performance, planned maintenance, a capacity or rate limit that provider imposes, their suspension or withdrawal of the service, or a security incident on their side.

This covers failures caused by them, not failures caused by us: where the real cause is how we built, configured or operated the Service, this clause does not apply and section 15 governs instead. It does not reduce our obligations under section 15, including the consumer protections there that cannot be excluded. If such an outage drags on, section 19 also lets either of us end the agreement.

13. Copyright and other complaints

If you believe content on the Service infringes your copyright or other rights, email support@fansachat.com with: what the material is, where it is, proof you own the right, and your contact details. We will review it and remove infringing material where the complaint is well-founded. We may terminate the accounts of repeat infringers.

14. Suspension and termination

You may stop using the Service and delete your account at any time.

We may suspend or terminate your access if you breach these Terms, or if we stop offering the Service. Except where the breach is serious or we are legally required to act immediately, we will tell you why first and give you a chance to put it right.

If we suspend or terminate your account, you may appeal by emailing support@fansachat.com. We will look at it again and reply. You will have at least 30 days to export your data unless the law prevents it.

Sections 10, 11, 15, 16, 17 and 19 survive termination.

15. Limitation of liability

Nothing in these Terms limits liability that cannot lawfully be limited — including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for our gross negligence or wilful misconduct, to a person whose personal data is affected where data-protection law does not allow it to be limited, or for any consumer rights that cannot be excluded under the law of your country. If you are a consumer, nothing in this section limits your statutory remedies (such as repair, repeat performance, a price reduction or a refund where the Service is not supplied or not as described).

In particular, if you are a consumer, nothing here excludes or limits our liability for damage to your device or to your other digital content caused by the Service, where that liability cannot be excluded — for example under section 46 of the UK Consumer Rights Act 2015, or the equivalent protection where you live. The exclusion of "lost data" below does not apply to that.

Subject to that, and to the fullest extent the law allows:

• We are not liable for indirect, incidental, special or consequential loss, or for lost profits, lost revenue, lost business or lost data.
• Our total liability for all claims, however they arise, is limited to the greater of (a) one (1) month's fees for the Service at the time of the event that gave rise to the claim (for yearly plans, one-twelfth (1/12) of the yearly fee), or (b) USD 50.
• Our prices are set on the basis of this allocation of risk, the Service's low monthly price, and your ability to review and test every workflow before you approve it (section 4). If any part of this section is held unenforceable against you, the rest of it continues to apply.

16. Indemnity

If you use the Service unlawfully or in breach of section 6, and that causes a third party to bring a claim against us, you agree to cover the reasonable costs. This does not apply where the claim arises from our own breach or negligence.

17. Governing law and disputes

These Terms are governed by the law of Bangladesh, and the courts of Bangladesh have jurisdiction.

If you are a consumer, this does not deprive you of the protection of the mandatory law of the country where you live, and you may be entitled to bring proceedings in your local courts. We are not trying to remove rights you cannot give up.

Before starting proceedings, please email us — most problems are faster to fix directly. This is a request, not a precondition, and it does not affect your right to go to court or to a regulator at any time.

Individual arbitration, where the law allows it

To the maximum extent permitted by applicable law, a dispute between us that the email step above does not resolve will be settled by binding arbitration on an individual basis, and not as a class action, a collective action or a representative action. Neither of us will combine a claim with another person's, and an arbitrator may not award relief to anyone except the two of us. Any such arbitration is seated in Bangladesh and conducted under Bangladeshi arbitration law, consistent with the governing law stated above.

That paragraph applies only as far as the law allows, and there are several situations where it does not apply at all:

• Where you are a consumer and the law where you live gives you rights you cannot waive — including a right to bring proceedings in your local courts, or a rule that a pre-dispute arbitration agreement or a class-action waiver does not bind consumers — it does not apply to you. In particular, it does not apply to consumers in the EU, the UK or the EEA, where clauses of this kind are not enforceable against consumers. For you, the rest of section 17 governs, and the consumer protection stated above stands untouched.
• Either of us may bring a qualifying individual claim in a small-claims court instead of arbitrating it.
• Either of us may ask a court for an injunction, or other urgent or equitable relief, without arbitrating first — for example to stop misuse of intellectual property or unauthorised access to an account.
• You may complain to a regulator or supervisory authority at any time. Nothing here can take that away, and it is not a dispute for these purposes.

If any part of this sub-section is held unenforceable, section 19's severability rule applies: that part drops out and the rest of section 17 carries on. If the individual-basis requirement is what is unenforceable for a given claim, that claim proceeds in court rather than in arbitration, and the rest of these Terms is unaffected.

This sub-section changes only how a dispute is decided. It does not change the governing law above, and it does not reduce our obligations under section 15 or any liability that cannot lawfully be limited.

18. Changes

We may update these Terms. If a change is material we will give at least 30 days' notice by email or in the Service, and the "last updated" date above will change.

If you do not agree to a material change, you may close your account before it takes effect, at no cost, and export your data. Continuing to use the Service after a change takes effect means you accept it.

We will only make material changes for a genuine reason — for example a change in the law, a change in what the Service does, or a change in our costs.

19. General

Severability. If any part of these Terms is found to be unenforceable, that part is removed or narrowed to the minimum extent needed, and the rest of the Terms stay in force. This matters: it means one bad clause cannot bring down the whole agreement.

No waiver. If we do not enforce something straight away, we have not given up the right to enforce it later.

Entire agreement. These Terms, together with the Privacy Policy, are the whole agreement between us about the Service. This does not exclude liability for anything we told you that was untrue.

Assignment. You may not transfer your account to someone else without our agreement. We may transfer these Terms to someone who takes over the Service, provided your rights are not reduced; if that happens we will tell you first and you may close your account.

Events outside our control. We are not responsible for failures caused by events genuinely beyond our control — for example an outage at one of the infrastructure providers described in section 12, a network failure, or a natural disaster. If such an event lasts more than 30 days, either of us may end the agreement.

Language. These Terms are written in English, and English is the language of the contract.

20. Contact

support@fansachat.com